We needed a place to stay at the end of a long road trip on a holiday weekend and were pleasantly surprised with The Marshall Suites! The hotel was... read more very reasonably priced and the staff was very friendly and the rooms were clean and spacious. Breakfast was included but only a few snacks in a brown paper bag. The hotel is located in a great area and a few minutes from the ferry to Seattle. Highly recommend!

  I made a reservation for my partner and I to stay at the Marshall Suites the Friday before Gay Pride weekend. A few days before my arrival I called the... read more hotel to confirm that everything was set. The hotel confirmed that yes they could see my reservation. I let them know that I would be arriving shortly past 10 PM on Friday. The hotel then let me know that while the front desk staff would likely be gone for the night, there would be a number for me to call for instructions as to how to be let in. On the night of my reservation, I arrived at the hotel and called the number as I was instructed. The woman who answered then let me know that there was no reservation under my name and that the hotel was completely sold out. When I told her that this could not be as I had received both email confirmation and assurances from the hotel itself that my reservation was confirmed, she simply said she had "No clue" why this was the case and hung up on me. I tried calling again but the woman again made no effort to rectify the situation and growingly increasingly incensed. After a few unproductive calls, I simply gave up on having my hotel reservation honored and simply drive over an hour to Tacoma to find a hotel for the night. The next day I called... I made a reservation for my partner and I to stay at the Marshall Suites the Friday before Gay Pride weekend. A few days before my arrival I called the hotel to confirm that everything was set. The hotel confirmed that yes they could see my reservation. I let them know that I would be arriving shortly past 10 PM on Friday. The hotel then let me know that while the front desk staff would likely be gone for the night, there would be a number for me to call for instructions as to how to be let in.

On the night of my reservation, I arrived at the hotel and called the number as I was instructed. The woman who answered then let me know that there was no reservation under my name and that the hotel was completely sold out. When I told her that this could not be as I had received both email confirmation and assurances from the hotel itself that my reservation was confirmed, she simply said she had "No clue" why this was the case and hung up on me. I tried calling again but the woman again made no effort to rectify the situation and growingly increasingly incensed. After a few unproductive calls, I simply gave up on having my hotel reservation honored and simply drive over an hour to Tacoma to find a hotel for the night.

The next day I called the hotel to see what had happened. The receptionist explained that "Yes she could see my reservation for Friday." She then explained that the hotel's manager was the one who had told me she could find no reservation. After I was transferred to the manager, she made absolutely no effort to apologize for the mishap. Instead, when pressed why she could not find my reservation and what is undoubtedly an automated program, she answered with "No clue. Tough luck, faggot." She then hung up on me.

So it seems that in addition to being completely incompetent, the manager of this fine establishment is homophobic. Should she reply to my review, I'm sure she'll refer to me as dramatic, theatrical, a drama queen, argumentative, rude or other coded words.

To all my guys, gals, and non-binary pals, as well as any all allies of the LGBTQ community, please avoid this place. More

  Stayed here for a short visit to Bainbridge island. Room was very nice and spacious. Parking was plentiful. Continental breakfast was grab and go and consisted of one pastry, some... read more granola bars, and some apples in a plastic baggie. A little disappointing but there’s always Starbucks across the street. Overall conveniently located near downtown and Safeway

  In April 2022 I had room 307, a "junior suite." With better appliances this would have served well as a permanent residence for one person, and was quite comfortable... read more for a visit for two. We had a rate around $110. Across 4 continents, I have probably stayed in 500 hotels ranging below Motel 6 to legitimate 5 star hotels. For the price point selected, I have never found a better value than The Marshall Suites. The innkeeper clearly takes pride in their work and property, and pays attention to detail. Friendly staff. Tiny workout room (really tiny) still has very good quality equipment. Across the street are restaurants and a supermarket. More

  Nice enough hotel. But here's what got me. The front desk, and hotel at large, aren't staffed after 10pm. So while I went to bed promptly at... read more 10, other guests returned from partying and cranked the music at 1015. It's not my job, nor would I have felt safe confronting a bunch of partiers. This went on until 100am, or maybe my body just gave up and I finally fell asleep. In the lobby the next morning, other guests were also complaining. When I complained, all I got was a simple "sorry." Also, they advertise as "boutique". While small, there is nothing boutique about it. Very cookie-cutter just like all the big chains. More